Terms and Conditions – Tourist Tour Travel Agency in Saudi Arabia

Welcome to Tourist Tour, your trusted provider of exceptional travel experiences across Saudi Arabia. Before using our services or making a booking, please carefully read these terms and conditions. By accessing our website or booking any of our services, you agree to comply with all the terms outlined below.

1. Definitions
    •    Website: Refers to the official website of Tourist Tour and all its pages and online services.
    •    Client: Any individual who accesses the website or books one of our services.
    •    Service: All tourism-related services, travel programs, and experiences offered by Tourist Tour.
    •    Company: Refers to Tourist Tour Travel Agency, the owner and operator of the website and services.

2. General Terms of Use
    1.    Users must comply with all applicable laws and regulations in Saudi Arabia.
    2.    The company reserves the right to modify the terms and conditions at any time without prior notice. It is the client’s responsibility to stay informed about any updates.
    3.    The use of our website and services is at the client’s own risk. Clients must ensure the accuracy of all information provided when making a booking.
    4.    The website may not be used for any illegal, fraudulent, or harmful activities that could negatively impact the company or other clients.
    5.    Any violation of these terms may result in the suspension or cancellation of the user’s account and a permanent ban from using our services without prior notice.

3. Compliance with Laws and Guidelines
    1.    Clients must adhere to all safety and security instructions issued by the relevant authorities and tour guides.
    2.    Respect for Saudi Arabian customs, traditions, and public etiquette is mandatory during tours.
    3.    Clients must follow all instructions provided by the tour guide. Any violation may result in removal from the tour without a refund.
    4.    Clients must have a valid national ID or residence permit. For maritime tours, there should be no “service suspension” preventing border guard clearance.

4. Booking, Payment, and Scheduling
    1.    Clients must arrive on time for their scheduled tours. Delays exceeding 15 minutes may result in the cancellation of the booking without a refund.
    2.    Full payment must be made in advance to confirm the booking and secure all requested services.
    3.    Prices displayed on the website include applicable taxes and fees unless stated otherwise.
    4.    Prices are subject to change at any time based on updated taxes or supplier fees.

5. Cancellation and Refund Policy
    1.    Cancellation 10 days or more before the tour: Clients are eligible for a 100% refund.
    2.    Cancellation between 9 and 5 days before the tour: Clients are eligible for a 50% refund.
    3.    Cancellation within 5 days or failure to attend: No refund will be provided.
    4.    Refunds will be processed through the original payment method within 5-10 business days.
    5.    Certain activities may be subject to different cancellation policies based on the terms of third-party service providers. Clients will be informed of such terms at the time of booking.

6. Booking Modifications
    1.    Tour date modifications can be made up to 5 days in advance, subject to availability.
    2.    Modifications made within 5 days of the tour date are subject to a 20% rescheduling fee.
    3.    All modifications are subject to company approval and the availability of new dates.

7. Cancellations by the Company
    1.    In the event of a cancellation by the company due to unforeseen circumstances (e.g., weather conditions, government restrictions), clients will be offered the following options:
    •    Rescheduling the tour to a later date at no additional cost.
    •    Receiving a full refund with no deductions.
    2.    The company is not liable for any additional compensation due to cancellations or delays caused by uncontrollable external factors.

8. Liability and Disclaimer
    1.    While the company strives to provide high-quality services, it is not responsible for any delays or cancellations beyond its control.
    2.    The company is not liable for lost or damaged personal belongings during tours.
    3.    Clients are responsible for safeguarding their personal items throughout the tour.
    4.    The company is not responsible for injuries, accidents, or damages incurred during the tour due to client negligence or unforeseen circumstances.

9. Intellectual Property Rights
    1.    All content on the website (including text, images, designs, and trademarks) is owned by Tourist Tour and may not be copied, reproduced, or used without prior permission.
    2.    The website may not be used for commercial or marketing purposes without written authorization from the company.

10. Privacy Policy and Data Protection
    1.    The company is committed to protecting client privacy in compliance with Saudi Arabian data protection laws.
    2.    Personal data is collected solely for booking purposes and service enhancements.
    3.    Client information will not be shared with third parties without consent unless required by law.

11. Governing Law and Dispute Resolution
    1.    These terms and conditions are governed by the laws of Saudi Arabia.
    2.    In the event of a dispute between the client and the company, efforts will be made to reach an amicable resolution. If no resolution is reached, the matter will be referred to the competent courts of Saudi Arabia.

12. Contact and Support

For inquiries or complaints, please contact us at:
    •    Email: [TouristTour@gmail.com]
    •    Phone: [+966 539561319]
    •    Address: [Qassim, Saudi Arabia]

13. Acceptance of Terms

By using this website or booking through it, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined above.